Siri, Alexa, Google Home, Chatbots – the design of automated communication

Siri, Alexa, Google Home, Chatbots – the design of automated communication

Hi folks, welcome to AIXD! This blog is my personal side project to discover, collect and share trends and best-practices all about designing automated interactions. Learn more about topics and questions this blog is about…

What does “automated interaction” mean?

Well, that means all kind of communication, whether on screen or audio, in which human-machine interactions are automated. Typical examples today are voice-control systems like Apple Siri, Amazon Alexa or Google Assistant. All kind of Chatbots or, to be more accurate, even all kinds of visual and auditive user feedback are automated interactions. They differ obviously in complexity.

AIXD is not about the design of micro-interactions like the push of a button but about the design of automated communication in form of a “dialogue” that takes place between a human being and a technical system.

What does “experience design” mean?

Even though chatbots in messaging apps and voice-control systems are a real hype today in the tech industry, there is not much information to find on how to actually design those systems. Maybe because of this question:

What exactly does ‘design’ mean in the context of pre-defined user interfaces from messaging apps or even voice control?

There are no clear lines between concept & research, development and typical design tasks like “what will it look like?” or “what will it sound like?”.

The concept work and the technical realization are central parts of automated conversations. They build the product. So is there no design work at all when thinking about automated systems?

Let’s think about it that way:

There is a user experience – so it has to be designed, whether as a developer you think about it or not.

But what defines design and what role is it playing in highly technical products like chatbots or voice control systems? This question is one of the topics I want to explore with AIXD Blog.

Let’s explore the future!

I am absolutely sure that the future of automated interaction is exciting and bright. With this Blog, I want to dive right into it. And I want to help clarify the opportunities and boundaries of automated communication and of the design process behind it. There are many topics that could be covered:

  • what role is and will AI (artificial intelligence) play?
  • how do you set the right triggers for your automated reactions?
  • how and when do customers use automated conversations?
  • what are benefits for e-commerce and marketing?
  • what tools are available and how do I use them?
  • and many more…

Let me know what you would like to hear more about! Drop me a line in the comments below or get in touch on Twitter.

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